Cast your vote in Condé Nast Traveler's 2026 Readers' Choice Awards.
support
FAQs
Frequently Asked Questions
GENERAL
Our team is happy to help you out with your current reservation, whether you need to modify or cancel. Please note that third-party reservations made on alternative sites must be modified/canceled with them directly.
We accept American Express, Visa, Mastercard, and Discover. We do accept cash payments, but a credit card must be provided for incidental charges at check-in.
21 years old and over.
Check-in is available from 4:00 PM to 2:00 AM. To ensure we hold your room beyond this window, please inform the front desk of your estimated arrival time. If we do not hear from you by 2:00 AM, your reservation may be canceled, and a no-show fee may apply.
Checkout is 11 AM.
Of course! If we have the availability to check you in early, we’re happy to accommodate your request.
If you’re looking to stay a little longer, ask our team and we’ll see what we can do. Late checkouts are based on availability.
Yes, we can store your luggage before your arrival or after checkout.
Hotel Burg collects an amenity fee of $25 per night + tax. As part of the amenity fee, you’ll receive in-room distilled water, in-room Nespresso coffee service, self-pour coffee in The Diana Lounge from 7-8 am, premium Wi-Fi, 24-hour fitness center access complete with infrared sauna, and Hotel Burg Land Rover car service within a 10-mile radius (based on availability).
Yes, Hotel Burg offers valet parking only onsite. The parking fee is $15 per day (up to 8 hours) or $30 per night, with complimentary in and out privileges.
No, we do not have any EV or Tesla charging stations at Hotel Burg.
No, we do not have a swimming pool at Hotel Burg.
Yes, coffee is available in The Diana Lounge from 7 – 8 am for hotel guests. In addition, our guest rooms are outfitted with coffee machines if you prefer to make coffee in your room.
Yes. Huntōn and The Diana Lounge welcome locals, visitors, and hotel guests. Reservations are recommended for Huntōn, and walk-ins are welcome in The Diana Lounge.
The Diana Lounge is open for lunch Tuesday-Sunday.
Reservations are recommended at The Huntōn. The Diana Lounge is first come first serve.
Hotel Burg does not offer room service at this time.
Yes, Hotel Burg has a fitness center that is available 24/7 to hotel guests and Chase Club members. The fitness center offers cardio equipment including a Peloton bike, free weights, and a sauna.
Yes, Hotel Burg welcomes families with children. Pack n’ plays and cribs are available upon request. Please note that we do not offer rollaway beds or connecting rooms.
Yes, Hotel Burg welcomes dogs for no added pet fee.